London Biggin Hill airport-based aircraft interior, exterior and completions company JetMS Completions, previously known as RAS Completions and a part of JetMS Group and Avia Solutions Group, is bringing out a first-of-its-kind tiered membership programme that offers higher flexibility of MRO services.

A number of aviation analysts project that the global MRO market is set to reach $55.6 billion by 2026, and this rapid growth only contributes to the need for a wider variety of choices to customise MRO services. Head of sales Andrew Tarry says that the new exterior-interior programme opens more possibilities for aircraft operators and managers.

“There is a strong need for more flexible approaches in the industry right now when it comes to interior and exterior maintenance,” says Tarry. “An aircraft is an investment; both safety and the aircraft's value are at stake, so jet owners need to make sure their aircraft are properly maintained all the time, not only during routine checks. These are the sort of expectations in the market right now, too.”

This is where the new interior-exterior maintenance programme comes in. Running on a monthly subscription basis, the interior programme is split into bronze, silver, gold and platinum tiers, with varying levels of tasks for aircraft maintenance on a more frequent basis and a dedicated team for a specific aircraft.

Necessary basics such as general cleaning and refreshing, cabin carpet and seat cleaning, cabin wood treatments as well as deep clean of cabin headliner and sidewalls are covered by the bronze tier. Higher tiers include more detailed tasks ranging from entry area and air stairs cleaning to local veneer scratch repairs and more. The exterior programme, running in executive and luxury tiers, works the same way. Executive tier covers the baseline exterior maintenance, while the higher tier offers more tasks on the list.

This programme ultimately cuts costs for aircraft owners. The monthly subscription model takes away most of the unpredictability from operators' and aircraft managers' shoulders, making the upcoming upkeep prices predictable. Additionally, it reduces the life cycle costs of interior and exterior maintenance by proactively repairing and protecting the aircraft, thus reducing high-cost replacements.

“The monthly payment plan protects the value of a customer's aircraft by ensuring that both interior and exterior are always in top condition,” adds Tarry. “Along with that, it falls in line with the full refurbishment and paint maintenance cycle of an aircraft; what's different though, is that instead of paying the full price, it's paid over 48-60 months in line with the aircraft's heavy maintenance cycle at a reduced rate.” Thus operators benefit from predictability of cash flows and peace of mind that their refurbishment programme is budgeted and paid for.

“We offer a flexible and individual approach to our customers and can provide on-wing support at a location convenient to our clients," he continues. "We strive to go the extra mile and offer tailored solutions as well as the highest quality experience to our partners every step of the way.”

Aircraft exteriors and interiors impace on safety as well as looks. The option to choose a specific tier for aircraft maintenance that is run by a dedicated team on a more frequent basis can guarantee that both aspects are kept to the highest of standards. Such flexible MRO solutions, in turn, maximise aircraft availability as well and represent better value than most European-based solution providers.