Viking Air Limited of Victoria, British Columbia, Canada, and the Fuerza Aerea del Peru (FAP) have renewed their Twin Otter Series 400 aircraft support contract originally initiated in 2016 for a further five years under Viking's Maintenance Plus (M+) programme. The FAP operates 12 Series 400 Twin Otters that provide civil protection, environmental monitoring, infrastructure support and emergency medevac services in the remote Amazonian regions of northeast Peru.

Viking developed the M+ programme to meet FAP's requirements for a single-contract instrument that provides budget predictability, a streamlined procurement process for continuous flow of factory-new spare parts, up-to-date technical publications, on-site technical training and digital tools for monitoring scheduled maintenance events.

Since implementing the initial performance-based logistics support contract in 2016, Viking's M+ programme has helped the FAP maintain spare part inventory levels with minimal bureaucracy, maximise its Series 400 Twin Otter fleet utilisation, and increase dispatch reliability rates to further enable the organisation's critical operational and training requirements.

“As the OEM for the De Havilland Twin Otter, we are continuously evolving our customer support offerings to help operators manage their fleets with safety and efficiency in mind,” comments Gregory Davis, Viking's VP of customer service and product support. “Our Maintenance Plus programme is one example of how we work with customers to understand their needs and develop custom support services to suit them. We are proud to continue providing this comprehensive service to the FAP.”

The Fuerza Aerea del Peru's purchase of 12 Series 400 Twin Otters is Viking's largest single-customer order of new production aircraft to date. Delivered between 2011 and 2014, the aircraft are configured with land gear and floats to provide critical infrastructure support, medevac services, environmental monitoring, civil protection and troop transportation to remote regions in northeast Peru.