Swiss hangarage provider Geneva Airpark is noting increased demand for its subsidiary services including laundry, water and toilet services, and aircraft cleaning. The company has a 10,000 sq m hangar at Geneva airport dedicated to business aviation aircraft, with around 30 aircraft on annual contracts that are guaranteed a space all year round. “We started in 2009, and later enlarged the product offering to include the services that are popular today,” says general manager Sophie Mabire. “The laundry service means that on each arrival the flight attendant can drop his or her laundry in our laundry room, and we have got a person dedicated to that service, who knows what the requirements are.

“Then we developed another service which is water and toilet servicing, back in 2011, and aircraft cleaning also. All of these things are done internally by a dedicated team. It is always the same people delivering this service, so that they can always be sure of the customer's requirements. The idea is to deliver a tailor-made service to each individual.”

Hangarage is still the main part of the business in terms of turnover, but Mabire has noticed that the additional services are attracting a growing client base. “They know that every time they arrive, everything can be coordinated in the hangar. Not all the 30 aircraft under annual contract use all the other services, but we have roughly a third committed to the full service offering, and this is increasing regularly.

“There is definitely a demand for more hangarage space. We also have many customers in our portfolio coming for one night or two nights, or coming once a year and not again, and this adds up to over 100 aircraft per year requesting our services.” She is looking to expand the business for the daily customers, which account for roughly a tenth of Geneva Airpark's business. “The difficulty is to make these daily customers aware of all of the services we offer apart from hangarage. We have been steadily communicating this to them throughout 2014 and over the first six months of 2015,” she concludes.