Rizon Jet at Biggin Hill, UK, has taken the EBAN FBO crown for a second time, following its previous victory in 2013. The facility has only been fully operational for four years, and ceo Allan McGreal is extremely pleased that history is repeating itself: “We are delighted and very grateful to be recognised in this fashion by pilots and operators,” he says.

“Our goal is to provide impeccable customer service, skillful aircraft handling, and detailed maintenance in the most luxurious of atmospheres. The EBAN survey results are a delightful recognition and an essential health check on the value and meaningfulness of the products and services we provide, as well as the contribution we make to providing a safe and high quality flight for our customers.”

He credits his staff for the role they have played in the award: “The Rizon Jet people are its most valuable asset. Each member of the team is dedicated to our customers and enjoys going beyond the call of duty on a daily basis.”

Rizon Jet UK began operations in May 2011 and now offers a wide range of services to the business and private aviation industry, including maintenance, handling and FBO facilities.

Continues McGreal: “Our mission is to create a flying experience that takes you to another world. Our commitment to service excellence and unyielding standards are redefining the private aviation market and paving the way for a new way to travel.

“I am delighted that this FBO delivers breathtaking performance and some of the best customer service to be found anywhere in this industry, and of course thank EBAN for its full and varied commentary on the business aviation sector and in organising this credible and very worthwhile survey.

“With us, the client enters a world of added value and maximum productivity. It is imperative that Rizon celebrates the use of its entire facility by people that otherwise would pass business aviation by without a second glance.”

McGreal summarises the many skills that his team brings: “Head of FBO Tracy Gates has an impressive, talented and eclectic operational team; operations officers and ramp controllers liaise effortlessly with the front of house team led by head of customer services Linda Parry. Linda's team of ambassadors has the heady responsibility of delivering the very best customer service imaginable, and they manage to do so every day of every week, at any time.

“The entire team of Rizon Jet people who contribute to ensure the FBO is able to deliver this level of service are the most talented we could find.”

From a standing start four years ago, and amid recession, business has grown dramatically year on year with last year achieving a 17 per cent increase in movements on 2013 traffic, despite the EMEA regions remaining flat. The same year saw a 32 per cent rise in passenger numbers, which now total just under 15,000 passengers since the FBO opened.