Last year ended very well for Al Bateen Executive airport and its FBO operator DhabiJet, placed second in our survey by a narrow margin. A 40 per cent increase in private flights compared to 2011 saw the ramp at its busiest since it became exclusively dedicated to private aviation.

"For DhabiJet to be nominated the second best FBO in the EMEA region is one challenge, but to remain focused on constantly delivering a better level of service under a highly demanding environment is another," says senior FBO manager Marios Belidis.

"DhabiJet was founded in March 2011 and I believe that a great team spirit along with good entrepreneurial skills is key to overcoming the biggest challenges and creating a cloud of positive energy every morning to motivate the team that subsequently gets reflected to customers," Belidis says. "At DhabiJet, we adapt to each customer's demands and we try to reach a level of friendship with them."

Over the past year, DhabiJet has seen a number of developments with staff kitted out in new, branded uniforms and Executive Gate Gourmet opening a huge kitchen facility to cater all flights.

An MOU for aircraft cleaning services has been signed with Falcon Aviation and the FBO's crew lounge has been shifted airside to meet crew needs.

"This year the challenge will be to further increase our visiting flight movements following the opening of Al Maktoum International airport and to encourage more customers to base their aircraft at Al Bateen," Belidis says, adding that he expects to see more fuel stops as the Asian business aviation market inflates quickly. "Last year we saw an increase in fuel stops from customers emerging from India and China."

Future plans include commercial opportunities such as leasing additional hangar spaces, retail shops, leasing of serviced offices and storage spaces.