Duncan Aviation has named Tyler Spurling as assistant manager of its MRO rapid response team. In this position, he will provide leadership and direction for the MRO rapid response teams at all three of Duncan Aviation's main MRO facilities in Lincoln, Nebraska, Battle Creek, Michigan, and Provo, Utah.

Spurling graduated from the Spartan School of Aeronautics in Tulsa, Oklahoma, in 2003 and received his Airframe and Powerplant certification soon thereafter. He began his aviation career at Duncan Aviation as a Mechanic 1 in the engine line shop 12 years ago where he gained a wealth of experience.

“I had a lot of good mentors throughout my time in the engine line shop,” Spurling says. “Having grown up in a small town, I was brought up to help other people whenever you can and to work hard. This attitude really carried over into the shop and into Duncan Aviation.”

With an average of one AOG event a day, Spurling and his team have completed over 330 events since mid-April 2019. Spurling has maintained a series of goals since joining the MRO rapid response teams which include improving communication, consistency and efficiency across all MRO rapid response teams and emphasise top-notch customer service.

“Spurling's leadership and vision have made him a success as an engine rapid response team leader,” adds Kasey Harwick, vice president of aircraft services. “By expanding his oversight to include teams from all Duncan Aviation MRO facilities, his talent for decisive action and customer service will instil continuity across our rapid response network.”

In response to customers' growing needs for Rolls-Royce engine support, Duncan has also added a new tech position at its Lincoln, Nebraska, headquarters. Robert Montano has been hired as an engine tech rep, providing troubleshooting and technical support to Rolls-Royce engine customers, and Duncan Aviation engine line maintenance teams.

Montano served six years in the United States Army working on Blackhawk, Apache and OH58 helicopters performing engine line work, overhauls and hot sections. After his service, he went on to earn his A&P licence from Crimson Technical College in Inglewood, California.

He joined Duncan Aviation in 2014 as an engine line technician working the weekend second shift. He has held increasing positions of responsibility, most recently as a lead tech for the Duncan Aviation engine line shop, demonstrating a high degree of technical expertise and dedication to customer service.

“Robert is already our single point of contact to our Rolls-Royce customers. He has brought consistency and structure to our Rolls-Royce post lease inspection processes,” says Brad Wales, Duncan Aviation's engine line assistant manager. “Our customers and other engine technicians have come to trust his technical opinions, calling him in to take the lead during complicated Rolls-Royce maintenance events.”