The extensive refurbishment project has transformed thirteen FBO infrastructures into state-of-the-art facilities, with upgraded amenities and a harmonised sleek and modern design.

As passengers become ever more demanding, many handlers are developing the ability to predict what clients want before they ask for it. At the very least they are learning that they need to go beyond the traditional scope of handling operations to meet the increasing complexity and number of requests per client, which could be anything from faster ground transport options to individualised allergy-aware catering.