Whether it is crossing the Atlantic at 300 feet, delivering scientists to the poles of the earth or battling huge spiders on the flightdeck, our readers have overcome the odds.

As passengers become ever more demanding, many handlers are developing the ability to predict what clients want before they ask for it. At the very least they are learning that they need to go beyond the traditional scope of handling operations to meet the increasing complexity and number of requests per client, which could be anything from faster ground transport options to individualised allergy-aware catering.